136 Adelaide St E, Toronto, ON
M5C 1K9

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Cancellations, Late Arrival, Privacy Policies & Spa Etiquette


On Arrival

If this is your first visit please arrive 15-minutes early for your appointment to enjoy a cup of organic Lemongrass tea and fill in a Health Questionnaire.  We provide a FULL 60, 90, 120 and 180 minute massage. An extra 10 minutes is added to your default booking times to allow for changing. In the interest of our guests if you arrive late your massage will still end at the scheduled time for the full rate applicable.  


Cancellations/No Shows - Single Bookings

You may cancel your appointment or reschedule without charge up to 24 hours preceding your appointment.  In accordance with our Cancellation Policies we now have a mandatory Credit Card number required on file to hold the booking (no AMEX) to hold all bookings. As a courtesy to our hard-working therapists and practitioners who are only paid per hour of massage you will be charged 50% within the 24 hour period and 100% on the same day as the scheduled service. This fee applies to appointments created on the same day.


Cancellations/No Shows - Couples or Groups

Due to the high volume of requests for this service and the need for extra staff availability, we now have a mandatory Credit Card number required on file to hold the booking.  Any cancellation within 48 hours will incur a 50% charge to the Credit Card and 100% will be charged for cancellations on the day of service.


Cancellation Policies - Introduction to Thai Massage Workshops

Our monthly Workshops are extremely popular with a maximum of 10 participants. They must be purchased in advance. You may transfer to another scheduled Workshop if you let us know at least 48 hours in advance, otherwise there will be a 100% penalty.


Cancellation Policies for Level 1 & Workshops

We pride ourselves on our small, intimate Level 1 Course and 2-day Workshops.  As we need a minimum of 2 participants, the full rate for our Level 1 and the 2-day Workshops must be paid in 1 month in advance and is non-refundable 2 weeks prior to commencement. The full rate for the Intro to Thai Massage must be paid 1 week in advance ($90 + tax) and incurs a 100% penalty if cancelled within 3 days of the class.


Arriving Late

Our appointments are set to give you a full 60, 90, 120, 150 or 180 Thai Massage experience. An additional 10 minutes is added on to the default booking times to allow for changing. In the interest of all of our guests, if you arrive late we reserve the right to curtail your appointment time and charge at the full rate in keeping with the booking in order to be fair to the next client. Please be mindful of our Arrival Policies for new clients and arrive 15 minutes beforehand to fill in a Health Questionnaire. 

Privacy Policy

Your personally identifiable information is kept secure. Only authorized employees and agents have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings. Bahn Thai Spa will never purposefully sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

We will only ever use the details you share with us to make your experiences at Bahn Thai Spa exceptional, and nothing else!


Terms and Conditions

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Bahn Thai Spa may alter the information on its web site from time to time. Bahn Thai Spa shall have no liability arising from the use by any party of the the information on this web site. 

We are PCI Compliant and all Credit Cards entered through our Online Request service or Retail Shop (for Gift Cards) are secure.

Spa Etiquette

We are set up in the Traditional Thai style of curtained rooms in an area we refer to as the "Zen Zone". Please switch off your cellphones and be mindful of keeping conversation to the bare minimum so that others can enjoy their experience too.


Zero Tolerance for Abuse of Our Staff

As the owner of Bahn Thai Spa, it saddens me to have to include this policy publicly. We do not tolerate abuse on any level at any time towards our hard working and dedicated staff.  Any infringement will result in a ban from our premises.